Returns & Exchanges
At Alter Ego, we want you to feel confident in your beauty routine; if a product doesn't meet your expectations, you can return or exchange it within 30 days of purchase. We offer a seamless process to ensure your journey to self-expression remains effortless and satisfying.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the beauty items you wish to return or exchange.
Prepare Your Package
Carefully pack the products in their original packaging, ensuring all components are included, and attach the prepaid shipping label provided via email.
Ship It Back
Drop off your package at any authorized carrier location; we recommend obtaining a tracking receipt to monitor your return's progress.
Receive Your Refund
Once our quality team inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing